Web-based freight forwarding system for logistics management: case study of Trueline Africa Limited in Kampala, Uganda

Abstract

Freight forwarding sector is moving from manual handling of freights to electronic freight because of the ever-changing needs of technologies. The study aimed to develop a freight forwarding web-based information system to manage logistics by automating manual processes that enable electronic data exchange, accelerate processes, improve communication, facilitate easy access to and retrieval of documents, enhance customer service, and drive efficiency and profitability. In order to collect the data, the author employed both qualitative and quantitative techniques, as well as the Extreme Programming (XP) system development methodology. The developed system was tested and assessed using unit testing, integrated testing, and system testing. By creating a survey questionnaire and distributing it to the system's end users, the system was validated using the TAM with Trust. The verdicts showed that perceived usefulness, perceived ease of use, and system acceptance are all influenced by trust, which is believed to be a key component. Furthermore, it has been found that system usage and perceived utility are greatly enhanced by perceived ease of use. The creation of this system has reduced errors, work overload, operating expenses, and the likelihood of on-time item delivery. The author advises using the Global Positioning System (GPS) for cargo tracking and visibility in additional investigations, as well as integrating it with customs systems for compliance checks and guaranteeing adherence to legal standards to lower the danger of fines and delays.