| dc.description.abstract | Freight forwarding sector is moving from manual handling of freights to electronic freight
because of the ever-changing needs of technologies. The study aimed to develop a freight
forwarding web-based information system to manage logistics by automating manual processes
that enable electronic data exchange, accelerate processes, improve communication, facilitate
easy access to and retrieval of documents, enhance customer service, and drive efficiency and
profitability. In order to collect the data, the author employed both qualitative and quantitative
techniques, as well as the Extreme Programming (XP) system development methodology. The
developed system was tested and assessed using unit testing, integrated testing, and system
testing. By creating a survey questionnaire and distributing it to the system's end users, the
system was validated using the TAM with Trust. The verdicts showed that perceived usefulness,
perceived ease of use, and system acceptance are all influenced by trust, which is believed to
be a key component. Furthermore, it has been found that system usage and perceived utility
are greatly enhanced by perceived ease of use. The creation of this system has reduced errors,
work overload, operating expenses, and the likelihood of on-time item delivery. The author
advises using the Global Positioning System (GPS) for cargo tracking and visibility in
additional investigations, as well as integrating it with customs systems for compliance checks
and guaranteeing adherence to legal standards to lower the danger of fines and delays. | en_US |
